Total hours
16 hours

Course Overview

Customer service is a valuable component of any business. Ensuring that a business’s customers are satisfied with the product or service they produce is important in making sure the customers continue to support the business. Happy customers both continue to support the company and help spread their great experience with others who might be interested in supporting the company. In this course you will learn how to manage customers to ensure positive customer satisfaction. Grade Results offers the following certification courses to get you ready for this important field:

Course Number Course Name Credit Hours
OR100 Student Orientation 1
CS101 Fundamentals in Customer Service 3
CS201 Verbal and Nonverbal Communication 3
CS301 Behavior, Breakdowns, and Recovery 3
CS401 Customer Diversity 3
CS402 Customer Service Using Technology 3

Inquire at for more information or to apply.

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